What if I get the wrong shade or don't like the product? 

If the foundation shade doesn't match, we'll replace it free of charge!

100% Money Back Guarantee Don’t Love It? Return It For Free - (60-day 100% Risk-Free Money-Back Guarantee)

How can I contact Miccilo?

You can simply email us at support@miccilo.com where our customer service team will be happy to help you with whatever you need!

How long will it take to receive my order?

Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 5 -7 business days for delivery in the United States, and 12 - 20 business days for international orders (depending on location).

Will I Receive a tracking number?

We typically send out tracking numbers to your email 3 to 5 days after it is shipped.

My tracking says “no information available at the moment”?

If your order was placed more than 12 business days ago and there is still no information on your tracking number, please contact us.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

I have entered an incorrect adress!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@miccilo.com. If the address is wrong, we can correct this within 24 hours.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.